Complaints Policy

We are extremely proud of our customer service and are confident that all queries will be resolved before any complaint is required.

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Our Policy

We are passionate about our customers and put them at the heart of everything we do. That is why we are confident that our customers are extremely satisfied with the service we offer. In the unlikely event that you wish to raise a complaint, we have outlined our policy below and are fully committed to resolving it in a timely and satisfactory manner:

  1. Please contact us on 01858 433539 or send an email to info@onwardsenergy.com.
  2. Please include ‘Complaint’ in the subject header, an overview of your issue and your contact details.
  3. We will respond to you within 24 hours, outlining our initial response and projected timescales.
  4. All complaints are reviewed by the directors of Onwards Energy to ensure they are fully resolved quickly.
  5. We will provide updates every 5 working days until your query is resolved.
  6. Onwards Energy aim to resolve any complaint within 10 days 

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Reach Us
  • info@onwardsenergy.com
  • 01858 433539
  • 07979 564109